Privacy policy

1. Data controller

Service name: ExpertoIT Support. Main contact channel: soporte@expertoit.com. Main portal: remotiam.com.

2. Data we process

• Identification and account data: name, email address, company and role.
• Operational support data: tickets, messages, remote references, session timings and reconciliation notes.
• Commercial and billing data: wallet balance, top-ups, charges and payment references.
• Security data: login sessions, activity traces and audit logs.

3. Purpose of processing

• Manage user registration, login and account security.
• Provide remote support, manage incidents and keep the service traceable.
• Control prepaid balance, billing and support session reconciliation.
• Maintain legal, contractual and security obligations.

4. Legal basis

• Execution of the support service contract.
• Compliance with legal obligations related to accounting, taxation and security.
• Legitimate interest in protecting the platform, preventing abuse and maintaining audit trails.

5. Recipients and processors

Data may be processed by technology providers necessary to operate the service, such as hosting infrastructure, email delivery and payment processing providers like Stripe. Remote support may rely on tools such as RustDesk or TeamViewer according to the operational configuration of the portal.

6. Retention

Data is kept for the time necessary to provide the service, maintain billing and accounting records, handle incidents, and comply with legal retention periods. Security and audit information may remain stored for as long as necessary to demonstrate service activity and protect the platform.

7. Data subject rights

You may exercise your rights of access, rectification, erasure, objection, restriction and portability by contacting soporte@expertoit.com. If you believe your data protection rights have been infringed, you may also contact the competent supervisory authority.

8. Security

The portal applies technical and organisational measures appropriate to the current state of the service, including authenticated access, encrypted transport, session control, audit logs and operational restrictions by user role.